Return Policy: Your Guide to Hassle-Free Returns
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.
Returns
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, unopened, and in their original packaging. Any opened or used items are not eligible for return.
Non-Returnable Items
- Opened or used products
- Items returned after 30 days from purchase
- Gift cards and promotional items (if applicable)
Return Process
To initiate a return, please contact our support team with your order number and the reason for the return. Once approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please get in touch with us within 7 days of delivery with photos, and we will resolve the issue promptly.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item (if eligible) and place a new order.
Contact Us
If you have any questions about our return policy, please get in touch with us through our website or at our support email.
What is Our Return Policy?
Our Return Policy is designed to ensure customer satisfaction because we believe in the quality of our products. You can return items within 30 days of purchase. This allows you time to try your products and decide if they're right for you. However, some items may have specific return requirements, so it's essential to check our guidelines before making a return.
How to Initiate a Return
Initiating a return is simple and straightforward. First, gather your order details and visit our returns page. You’ll find a step-by-step guide on how to complete your return process. Make sure to include all original packaging and any accessories, so your return is processed quickly. Because we want to make this as easy as possible, our customer service team is happy to help if you have questions.
Refunds and Exchanges Explained
Upon receiving your returned items, we will inspect them and process your refund or exchange promptly. Refunds are usually issued to the original payment method within 7-10 business days. However, if you prefer an exchange, we can send out the replacement item right away, so you don’t have to wait long. That's why understanding our Return Policy is vital for a smooth shopping experience!